Legal
Refund Policy
How refunds work for Hamatra plans and one-time purchases.
Last updated: 16 September 2026
1. 30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to subscription payments and to one-time report purchases.
2. How to request a refund
Refunds are processed by our reseller and Merchant of Record, Paddle. Visit paddle.net and enter the email address used for the order to find your receipt and request a refund, or write to hi@hamatra.com and we will arrange it with Paddle for you.
3. Processing and timing
Approved refunds are returned to the original payment method. Paddle normally completes the transfer within a few business days, although your bank or card issuer may take longer to show it.
4. Cancellations
You can cancel a subscription at any time; it then stops at the end of the current billing period and you keep access until then. Cancelling is separate from requesting a refund, and cancelling does not by itself trigger one.
5. Your statutory rights
This policy is in addition to any rights you have under applicable consumer law, including withdrawal rights in the EEA, the UK and Switzerland. It is also subject to Paddle's own Refund Policy at https://www.paddle.com/legal/refund-policy.
6. Questions
If you are unsure whether a payment can be refunded, write to hi@hamatra.com before or after purchase and we will tell you where you stand.